Set up Voice desk phones for your system

Supported subscriptions for this feature: Voice Standard and Vocalization Premier. Compare your subscription

Fix upwards desk-bound phones to utilise with Google Vox in your organization. That way, your users tin make and receive calls over the internet, instead of over dedicated telephone lines.

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Before you begin

  • When y'all fix a telephone to use Google Voice, information technology can't use any other service provider. Also, any existing lines and numbers on the device are removed.
  • Provide ability to the phone through a separate power adapter or a Power over Ethernet (PoE) cable.
  • Connect the phone to the internet.
  • Assign a Vocalisation license and number for each user that you want to assign a phone to. For details, get to Assign Voice licenses to users.
  • Discover the Media Access Command (MAC) address of the phone. It's printed on the back of the phone or shown in the settings panel on the phone and you'll need it for setup. For Poly VVX OBi Edition phones, you can use the serial number as the MAC address. The merely number on the back of a VVX phone is the serial number.
  • Make certain Poly'south trusted IP addresses are allowed. If not, you need to add them to your allowlist. For a list of the trusted IP addresses, see Required Ports and Trusted IP Addresses and Hosts.

About supported devices and restrictions

Supported desk phone models and restrictions

Y'all can use these desk phones and devices with Google Voice:

  • Poly Edge B10, B20, and B30
  • Poly OBi 300 and 302
  • Poly VVX 150, 250, 350, and 450 OBi Edition

If you don't have one of these models or aren't sure, learn how to identify your model and convert to the OBi Edition Software by contacting Poly support.

Device restrictions

  • Voicemail and contact directory are not supported on Poly VVX OBi Edition phones.
  • ObiTalk devices only work with the consumer version of Voice. If you're not sure what kind of account you're using Vox with, become to About Google Vocalization account types.
  • Google Voice for Google Workspace does not support Obihai phones used with the unmanaged version of Google Voice. You can't connect those phones to your work or school account.

Video: Add a desk phone

Become started: Google Vocalisation desk phones

Add desk phones for Voice

Add phones individually

  3. ClickDesk-bound phones to see a listing of the desk phones in your organization.
  4. At the top, clickAdd a desk phone.
  5. ForModel, cull the phone or device model.
  6. ForMAC accost, enter the MAC accost of the telephone.
  7. (Optional) To assign a user to the telephone, forUser's e-mail accost, enter their electronic mail address. You lot tin can as well assign a user later.
  8. ClickSave and then Close.

Add multiple phones at in one case

  3. Click Desk phones to see a listing of the desk phones in your organization.
  4. At the summit, click Batch add desk-bound phones.
  5. Cull an option:
    • To create a new spreadsheet, click Start New List.
    • To use an existing spreadsheet, click Use Existing and so the spreadsheet or Upload.
  6. Click the proper noun of the spreadsheet to open it in in Google Sheets.
  7. In the spreadsheet, enter information merely in the columns available. Don't add new columns. For e-mail addresses, use the format username@case.com. For MAC addresses, use the 12-hex digits format ABCD-1234-5678.
  8. Afterward you complete the spreadsheet, render to the Admin panel and click Continue.
    Voice verifies each MAC address and e-mail accost.
  9. If needed, ready any errors in the spreadsheet and clickResubmit.
    For details near errors and solutions, go to troubleshoot spreadsheet errors (below on this page).
  10. Review the information for each user and click Add Phones.

Subsequently yous add the phones

  • To view the status of your improver, at the top, click Tasks"".
  • When Voice finishes adding the phones, y'all get an electronic mail notification.
  • Depending on the number of phones you add, it tin can have up to 24 hours to add all phones.
  • A phone might restart several times and take a while before it's fix. When the phone is ready, the background screen paradigm changes to show the Voice logo. In the Admin console, you'll see the phone and the Vocalisation number of the assigned user.

Verify desk telephone condition

In the Admin console, you can review the status of each telephone.

Status Clarification

Online

Online

Phone can make and receive calls (if information technology has an assigned phone number). It tin as well get configuration updates.

Limited Service

Limited Service

Devices without total service might be unable to connect to required services.
For instance, a phone can brand and receive calls, simply tin can't go configuration updates because it can't connect to the provisioning service.

Not in Service

Limited Service

Phone can't make or receive calls because it can't connect to Google Voice.

Offline

Offline

Phone can't make or receive calls because it can't connect to Google Voice and can't get configuration updates.
For example, the device might not have power or network connectivity.

Troubleshoot errors

Troubleshoot spreadsheet errors

  1. In the table, find the error message and utilize the solution.
  2. Click Resubmit to submit the list over again.
Error Solution
Device has already been assigned

Reassign the phone to the correct user. For details, get to Reassign a phone to another user. (beneath on this page).
Electronic mail doesn't match a user Email address doesn't belong to a user in your system. Enter a valid email address.
Email format is incorrect Change email address to the correct format: username@case.com.
MAC accost must exist 12 hex digits Make sure the MAC accost is in the 12-hex digits format, for case, ABCD-1234-5678.
The phone model is required Add the telephone model to the affected row.

Troubleshoot claim errors

You lot might go a merits fault when a Poly telephone can't be claimed from the manufacturer.

  1. In the table, find the mistake message and apply the solution.
  2. Click Resubmit to submit the listing again.
Mistake Solution
Desk telephone is already claimed by another service provider and cannot be claimed by Google on your behalf A phone can but be managed by one service provider at a time. Contact the service provider that manages the phone and ask them to release the claim on the telephone.
Desk phone is a model that cannot exist claimed for remote management Replace the device with a Poly telephone that tin be managed remotely.
Desk phone has an invalid or unknown device identifier and cannot be claimed for remote management Contact Poly to troubleshoot.
Desk-bound telephone cannot be claimed at this time considering the provisioning system is temporarily downwardly for maintenance, please endeavour again later The Poly server is down for maintenance and so phones can't be claimed. Wait i hour and check your merits again.

Reassign a phone to another user

Before you begin: When yous reassign a telephone, you have to unassign information technology from the current user. When you unassign the phone, Voice removes the previous user's contacts, saved voice messages, settings, and other data. Make sure the user doesn't need this information before you unassign the phone.

  3. Click Desk phones to see a list of the desk phones in your organisation.
  4. Click the desk phoneand then Unassign.
  5. Click Unassign to confirm.
  6. Signal to the desk-bound phone that you lot desire to reassign and click Edit"".
  7. ForDesk phone name, enter a proper name for the desk-bound phone.
  8. ForUser's email address, enter the electronic mail address for the new user.
  9. Click Next.

The new user needs to add together any contacts and other settings.


Google, Google Workspace, and related marks and logos are trademarks of Google LLC. All other company and production names are trademarks of the companies with which they are associated.

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